Please read this Privacy Policy carefully, because the processing of the personal data that you provide to us implies that you are aware and accept the conditions contained herein.
Who is responsible for collecting and processing data?
The Hideaway Madeira– Caminho da Levadinha no. 2, 9370-634 Prazeres henceforth ‘The Hideaway Madeira’, is the entity responsible for the collection and processing of personal data. As part of its business activity, The Hideaway Madeira may use entities it subcontracts to carry out the purposes set out here.
What is personal data?
Personal data is any information of any nature regardless of its format, including sound and images, relating to an identified or identifiable person. Any person who can be identified directly or indirectly, by reference to an identification number or one or more specific elements of his/her physical, physiological, psychological, economic, cultural or social identity, is considered identifiable.
Which personal data are collected and processed?
The Hideaway Madeira collects and processes the following personal data:
Reservations: name, email address, telephone number, address, payment method and booking details
Recruitment: name, e-mail address and CV
Newsletter: email address.By browsing the website, The Hideaway Madeira may collect information about your computer, including the IP address, operating system and browser used, for administrative purposes and to gather information for its advertisers.The Hideaway Madeira assumes that the data has been provided by the data subject or that the user has given authorisation to do so and presumes that it is true and up to date.
How are your data collected?
Personal data may be collected by the following means:
Email
Site
Phone calls
In person
The collected data are processed and stored in computerised form in strict compliance with personal data protection legislation, and are stored in a specific database created for this purpose by The Hideaway Madeira or by the entities contracted by The Hideaway Madeira.
Some personal data collected on the website are mandatory and if these data are missing or incomplete, The Hideaway Madeira may not be able to provide you with the services or information requested. In each case, The Hideaway Madeira shall inform you of the mandatory nature of providing the personal data concerned.
What is the basis and what are the purposes for processing your data?
In accordance with the principles of data protection, The Hideaway Madeira will only process your personal data for specific purposes, with a legal basis for doing so. The Hideaway Madeira uses your data for the following purposes, and based on the following grounds:
Based on the services agreement you have signed with us, we will process your data for the following purposes:
a) Management of reservations and stays
b) Requests for price quotes, information and booking confirmations
c) Recording of preferences (preferred room, mobility, newspapers/magazines, among others.)
d) Invoicing and checking means of payment
e) Provision of information necessary for your stay at the rental home
f) Customer support
Based on your consent, we will process your data for the following purposes:
g) Sending newsletters (if you are not a The Hideaway Madeira customer)
h) Sending marketing information (if you are not a The Hideaway Madeira customer)
To fulfil legal obligations, we will process your data for the following purposes:
j) Managing complaints
k) Compliance with other legal or regulatory obligations
Because you are our customer, and since we are truly committed to providing you with better service, we will process your data for the following purposes:
l) Completing satisfaction questionnaires related to your stay
m) Conducting market research, evaluation surveys and statistical analyses
n) Contacts calendar
Since we are in the pre-contractual phase, we will process your data for the following purposes:
o) RecruitmentIn order to achieve the purposes identified above, The Hideaway Madeira may cross-reference the data collected for the purpose of updating and completing such data.
Who are your data shared with?
The data collected and held by The Hideaway Madeira may be transmitted, with due respect for the duty of confidentiality and the purpose that led to their collection, to the following entities:
1. Judicial or administrative authorities, in cases where such assignment is mandatory
2. Recruitment companies
3. Subcontractors who will process the data on behalf of The Hideaway Madeira and for the purposes determined by The Hideaway Madeira.
What are your rights?
Under the terms of the General Regulation of Data Protection, we guarantee you the right to access, update, rectify, delete, transfer and erase your personal data. You may also submit complaints to the National Data Protection Authority.We also give you the right to object to the use of the data provided for marketing purposes, for sending informative communications or for including them in lists or information services. If you did not do so when the data was collected, you can send a request later.These rights should be exercised using the following email address: info@hideaway-madeira.pt
How long are your data stored?
The length of time the data are stored and preserved varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after which time the data shall be deleted.
Are your data processed securely?
The Hideaway Madeira is committed to protecting the security of your data. To this end, it has adopted a number of technical and organisational security measures to protect the personal data you make available to us against unauthorised spread, loss, misuse, alteration, processing or access, as well as against any other form of illicit processing.The Hideaway Madeira requires its subcontractors and partners to adopt security measures equivalent to those it carries out.Notwithstanding The Hideaway Madeira's security measures, the user must take additional security measures, such as ensuring that he or she uses properly configured security-enhanced equipment and a browser with an active firewall, anti-virus and antispyware. In addition, check the authenticity of the websites you visit on the internet, and avoid websites whose reputation you do not trust.
News & Events
The Hideaway Madeira acknowledges that it may communicate user data in the merging, acquiring and/or incorporating procedures in which it is involved, and does not consider such communication a transfer of data to third parties, nor is there is any kind of subcontracted processing.The Hideaway Madeira may also transmit data to third parties as part of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, provided that it is duly ordered to do so by judicial order.
Transfer of data
In the event of data transfers to third countries outside the European Union or the European Economic Area, The Hideaway Madeira shall comply with the law, in particular as regards the suitability of the destination country for the protection of personal data and the requirements applicable to such transfers. Personal data are not transferred to jurisdictions that do not provide security and protection guarantees.The use of The Hideaway Madeira's social networks may involve the transmission of data to providers of social media services which may be based outside the European Union or the European Economic Area. The Hideaway Madeira is not responsible for the data that the user makes available on social networks.
Changes to the Privacy Policy
The Hideaway Madeira reserves the right to make adjustments or changes to this Privacy Policy at any time, and these changes shall be duly publicised at
www.hideaway-madeira.pt
COOKIES